tor-android/external/privoxy/doc/source/contacting.sgml

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<!--
File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
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$Id: contacting.sgml,v 2.30 2011/11/19 14:44:01 fabiankeil Exp $
Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
See LICENSE.
======================================================================
This file used for inclusion with other documents only.
======================================================================
This file is included into:
faq
developer-manual
README
user-manual
webserver/index.sgml
announce.sgml
-->
<!-- READ: -->
<!-- Careful of the literallayout tags and finished formatting -->
<para>
We value your feedback. In fact, we rely on it to improve
<application>Privoxy</application> and its configuration.
However, please note the following hints, so we can
provide you with the best support:
</para>
<sect2 id="contact-support"><title>Get Support</title>
<para>
For casual users, our
<ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">support forum at SourceForge</ulink>
is probably best suited:
<ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</ulink>
</para>
<para>
All users are of course welcome to discuss their issues on the <ulink
url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
mailing list</ulink>, where the developers also hang around.
</para>
<para>
Please don't sent private support requests to individual Privoxy
developers, either use the mailing lists or the support trackers.
</para>
<para>
If you have to contact a Privoxy developer directly for other reasons,
please send a real mail and do not bother with SourceForge's messaging
system. Answers to SourceForge messages are usually bounced by SourceForge's
mail server in which case the developer wasted time writing a response you
don't get. From your point of view it will look like your message has
been completely ignored, so this is frustrating for all parties involved.
</para>
<para>
Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
addresses have to be accepted manually by a moderator. This may cause a
delay of several days and if you use a subject that doesn't clearly
mention Privoxy or one of its features, your message may be accidentally
discarded as spam.
</para>
<para>
If you aren't subscribed, you should therefore spend a few seconds
to come up with a proper subject. Additionally you should make it clear
that you want to get CC'd. Otherwise some responses will be directed to
the mailing list only, and you won't see them.
</para>
</sect2>
<sect2 id="reporting"><title>Reporting Problems</title>
<para>
<quote>Problems</quote> for our purposes, come in two forms:
</para>
<itemizedlist>
<listitem>
<para>
Configuration issues, such as ads that slip through, or sites that
don't function properly due to one <application>Privoxy</application>
<quote>action</quote> or another being turned <quote>on</quote>.
</para>
</listitem>
<listitem>
<para>
<quote>Bugs</quote> in the programming code that makes up
<application>Privoxy</application>, such as that might cause a crash.
</para>
</listitem>
</itemizedlist>
<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
<para>
Please send feedback on ads that slipped through, innocent images that were
blocked, sites that don't work properly, and other configuration related problem of
<filename>default.action</filename> file, to
<ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=460288">
http://sourceforge.net/tracker/?group_id=11118&amp;atid=460288</ulink>,
the Actions File Tracker.
</para>
<para>
New, improved <filename>default.action</filename> files may occasionally be made
available based on your feedback. These will be announced on the <ulink
url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
list and available from our the <ulink
url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
</para>
</sect3>
<sect3 id="contact-bugs"><title>Reporting Bugs</title>
<para>
Please report all bugs through our bug tracker:
<ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118">http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118</ulink>.
</para>
<para>
Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
and observe the additional hints at the top of the <ulink
url="http://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
form</ulink>. If already submitted, please feel free to add any info to the
original report that might help to solve the issue.
</para>
<para>
Please try to verify that it is a <application>Privoxy</application> bug,
and not a browser or site bug or documented behaviour that just happens
to be different than what you expected. If unsure,
try <ulink url="http://config.privoxy.org/toggle?set=disable">toggling
off</ulink> <application>Privoxy</application>, and see if the problem persists.
</para>
<para>
If you are using your own custom configuration, please try
the stock configs to see if the problem is configuration related.
If you're having problems with a feature that is disabled by default,
please ask around on the mailing list if others can reproduce the problem.
</para>
<para>
If you aren't using the latest Privoxy version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
to the latest version</ulink> (or even the latest CVS snapshot) and verify
that your bug still exists.
</para>
<para>
Please be sure to provide the following information:
</para>
<para>
<itemizedlist>
<listitem>
<para>
The exact <application>Privoxy</application> version you are using
(if you got the source from CVS, please also provide the source code revisions
as shown in <ulink url="http://config.privoxy.org/show-version">http://config.privoxy.org/show-version</ulink>).
</para>
</listitem>
<listitem>
<para>
The operating system and versions you run
<application>Privoxy</application> on, (e.g. <application>Windows
XP SP2</application>), if you are using a Unix flavor,
sending the output of <quote>uname -a</quote> should do,
in case of GNU/Linux, please also name the distribution.
</para>
</listitem>
<listitem>
<para>
The name, platform, and version of the <application>browser</application>
you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
</para>
</listitem>
<listitem>
<para>
The URL where the problem occurred, or some way for us to duplicate the
problem (e.g. <literal>http://somesite.example.com/?somethingelse=123</literal>).
</para>
</listitem>
<listitem>
<para>
Whether your version of <application>Privoxy</application> is one supplied
by the <application>Privoxy</application> developers via SourceForge,
or if you got your copy somewhere else.
</para>
</listitem>
<listitem>
<para>
Whether you are using <application>Privoxy</application> in tandem with
another proxy such as <application>Tor</application>. If so, please
temporary disable the other proxy to see if the symptoms change.
</para>
</listitem>
<listitem>
<para>
Whether you are using a personal firewall product. If so, does
<application>Privoxy</application> work without it?
</para>
</listitem>
<listitem>
<para>
Any other pertinent information to help identify the problem such as config
or log file excerpts (yes, you should have log file entries for each
action taken). To get a meaningful logfile, please make sure that the
<ulink url="../user-manual/config.html#LOGFILE">logfile directive</ulink>
is being used and the following <ulink
url="../user-manual/config.html#DEBUG">debug options</ulink> are enabled:
<literallayout>debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.
debug 2 # show each connection status
debug 4 # show I/O status
debug 8 # show header parsing
debug 128 # debug redirects
debug 256 # debug GIF de-animation
debug 512 # Common Log Format
debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.
debug 4096 # Startup banner and warnings.
debug 8192 # Non-fatal errors</literallayout>
If you are having trouble with a filter, please additionally enable
<literallayout>debug 64 # debug regular expression filters</literallayout>
If you are using Privoxy 3.0.17 or later and suspect that it interprets the
request or the response incorrectly, please enable
<literallayout>debug 32768 # log all data read from the network</literallayout>
Note that Privoxy log files may contain sensitive information so please don't
submit any logfiles you didn't read first. You can mask sensitive information
as long as it's clear that you removed something.
</para>
</listitem>
</itemizedlist>
</para>
<para>
You don't have to tell us your actual name when filing a problem
report, but if you don't, please use a nickname so we can differentiate
between your messages and the ones entered by other "anonymous" users that
may respond to your request if they have the same problem or already
found a solution. Note that due to spam the trackers may not always
allow to post without being logged into SourceForge. If that's the
case, you are still free to create a login that isn't directly linked
to your name, though.
</para>
<para>
Please also check the status of your request a few days after submitting
it, as we may request additional information. If you use a SF id,
you should automatically get a mail when someone responds to your request.
Please don't bother to add an email address when using the tracker.
If you prefer to communicate through email, just use one of the mailing
lists directly.
</para>
<para>
If you are new to reporting problems, you might be interested in
<ulink url="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html"
>How to Report Bugs Effectively</ulink>.
</para>
<para>
The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
of the Privoxy User Manual</ulink> also has helpful information
on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
</para>
</sect3>
</sect2>
<sect2 id="contact-feature"><title>Request New Features</title>
<para>
You are welcome to submit ideas on new features or other proposals
for improvement through our feature request tracker at
<ulink url="http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118">http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</ulink>.
</para>
</sect2>
<sect2 id="mailing-lists"><title>Mailing Lists</title>
<para>
If you prefer to communicate through email, instead of using a web interface,
feel free to use one of the mailing lists.
To discuss issues that haven't been completely diagnosed yet, please use the Privoxy
users list. Technically interested users and people who wish to contribute to
the project are always welcome on the developers list.
You can find an overview of all <application>Privoxy</application>-related mailing lists,
including list archives, at:
<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
</para>
</sect2>