308 lines
12 KiB
Plaintext
308 lines
12 KiB
Plaintext
<!--
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File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
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Purpose : Entity included in other project documents.
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$Id: contacting.sgml,v 2.30 2011/11/19 14:44:01 fabiankeil Exp $
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Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
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See LICENSE.
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======================================================================
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This file used for inclusion with other documents only.
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======================================================================
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This file is included into:
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faq
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developer-manual
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README
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user-manual
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webserver/index.sgml
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announce.sgml
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-->
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<!-- READ: -->
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<!-- Careful of the literallayout tags and finished formatting -->
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<para>
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We value your feedback. In fact, we rely on it to improve
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<application>Privoxy</application> and its configuration.
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However, please note the following hints, so we can
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provide you with the best support:
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</para>
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<sect2 id="contact-support"><title>Get Support</title>
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<para>
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For casual users, our
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<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
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is probably best suited:
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<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
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</para>
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<para>
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All users are of course welcome to discuss their issues on the <ulink
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url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
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mailing list</ulink>, where the developers also hang around.
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</para>
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<para>
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Please don't sent private support requests to individual Privoxy
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developers, either use the mailing lists or the support trackers.
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</para>
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<para>
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If you have to contact a Privoxy developer directly for other reasons,
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please send a real mail and do not bother with SourceForge's messaging
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system. Answers to SourceForge messages are usually bounced by SourceForge's
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mail server in which case the developer wasted time writing a response you
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don't get. From your point of view it will look like your message has
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been completely ignored, so this is frustrating for all parties involved.
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</para>
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<para>
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Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
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addresses have to be accepted manually by a moderator. This may cause a
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delay of several days and if you use a subject that doesn't clearly
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mention Privoxy or one of its features, your message may be accidentally
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discarded as spam.
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</para>
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<para>
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If you aren't subscribed, you should therefore spend a few seconds
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to come up with a proper subject. Additionally you should make it clear
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that you want to get CC'd. Otherwise some responses will be directed to
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the mailing list only, and you won't see them.
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</para>
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</sect2>
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<sect2 id="reporting"><title>Reporting Problems</title>
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<para>
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<quote>Problems</quote> for our purposes, come in two forms:
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</para>
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<itemizedlist>
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<listitem>
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<para>
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Configuration issues, such as ads that slip through, or sites that
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don't function properly due to one <application>Privoxy</application>
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<quote>action</quote> or another being turned <quote>on</quote>.
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</para>
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</listitem>
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<listitem>
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<para>
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<quote>Bugs</quote> in the programming code that makes up
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<application>Privoxy</application>, such as that might cause a crash.
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</para>
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</listitem>
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</itemizedlist>
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<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
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<para>
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Please send feedback on ads that slipped through, innocent images that were
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blocked, sites that don't work properly, and other configuration related problem of
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<filename>default.action</filename> file, to
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<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
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http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
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the Actions File Tracker.
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</para>
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<para>
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New, improved <filename>default.action</filename> files may occasionally be made
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available based on your feedback. These will be announced on the <ulink
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url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
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list and available from our the <ulink
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url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
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our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
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</para>
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</sect3>
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<sect3 id="contact-bugs"><title>Reporting Bugs</title>
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<para>
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Please report all bugs through our bug tracker:
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<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
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</para>
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<para>
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Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
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and observe the additional hints at the top of the <ulink
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url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
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form</ulink>. If already submitted, please feel free to add any info to the
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original report that might help to solve the issue.
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</para>
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<para>
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Please try to verify that it is a <application>Privoxy</application> bug,
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and not a browser or site bug or documented behaviour that just happens
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to be different than what you expected. If unsure,
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try <ulink url="http://config.privoxy.org/toggle?set=disable">toggling
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off</ulink> <application>Privoxy</application>, and see if the problem persists.
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</para>
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<para>
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If you are using your own custom configuration, please try
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the stock configs to see if the problem is configuration related.
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If you're having problems with a feature that is disabled by default,
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please ask around on the mailing list if others can reproduce the problem.
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</para>
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<para>
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If you aren't using the latest Privoxy version, the bug may have been found
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and fixed in the meantime. We would appreciate if you could take the time
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to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
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to the latest version</ulink> (or even the latest CVS snapshot) and verify
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that your bug still exists.
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</para>
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<para>
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Please be sure to provide the following information:
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</para>
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<para>
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<itemizedlist>
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<listitem>
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<para>
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The exact <application>Privoxy</application> version you are using
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(if you got the source from CVS, please also provide the source code revisions
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as shown in <ulink url="http://config.privoxy.org/show-version">http://config.privoxy.org/show-version</ulink>).
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</para>
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</listitem>
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<listitem>
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<para>
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The operating system and versions you run
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<application>Privoxy</application> on, (e.g. <application>Windows
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XP SP2</application>), if you are using a Unix flavor,
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sending the output of <quote>uname -a</quote> should do,
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in case of GNU/Linux, please also name the distribution.
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</para>
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</listitem>
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<listitem>
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<para>
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The name, platform, and version of the <application>browser</application>
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you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
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</para>
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</listitem>
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<listitem>
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<para>
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The URL where the problem occurred, or some way for us to duplicate the
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problem (e.g. <literal>http://somesite.example.com/?somethingelse=123</literal>).
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</para>
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</listitem>
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<listitem>
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<para>
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Whether your version of <application>Privoxy</application> is one supplied
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by the <application>Privoxy</application> developers via SourceForge,
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or if you got your copy somewhere else.
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</para>
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</listitem>
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<listitem>
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<para>
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Whether you are using <application>Privoxy</application> in tandem with
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another proxy such as <application>Tor</application>. If so, please
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temporary disable the other proxy to see if the symptoms change.
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</para>
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</listitem>
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<listitem>
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<para>
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Whether you are using a personal firewall product. If so, does
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<application>Privoxy</application> work without it?
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</para>
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</listitem>
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<listitem>
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<para>
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Any other pertinent information to help identify the problem such as config
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or log file excerpts (yes, you should have log file entries for each
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action taken). To get a meaningful logfile, please make sure that the
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<ulink url="../user-manual/config.html#LOGFILE">logfile directive</ulink>
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is being used and the following <ulink
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url="../user-manual/config.html#DEBUG">debug options</ulink> are enabled:
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<literallayout>debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.
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debug 2 # show each connection status
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debug 4 # show I/O status
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debug 8 # show header parsing
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debug 128 # debug redirects
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debug 256 # debug GIF de-animation
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debug 512 # Common Log Format
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debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.
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debug 4096 # Startup banner and warnings.
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debug 8192 # Non-fatal errors</literallayout>
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If you are having trouble with a filter, please additionally enable
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<literallayout>debug 64 # debug regular expression filters</literallayout>
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If you are using Privoxy 3.0.17 or later and suspect that it interprets the
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request or the response incorrectly, please enable
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<literallayout>debug 32768 # log all data read from the network</literallayout>
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Note that Privoxy log files may contain sensitive information so please don't
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submit any logfiles you didn't read first. You can mask sensitive information
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as long as it's clear that you removed something.
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</para>
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</listitem>
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</itemizedlist>
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</para>
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<para>
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You don't have to tell us your actual name when filing a problem
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report, but if you don't, please use a nickname so we can differentiate
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between your messages and the ones entered by other "anonymous" users that
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may respond to your request if they have the same problem or already
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found a solution. Note that due to spam the trackers may not always
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allow to post without being logged into SourceForge. If that's the
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case, you are still free to create a login that isn't directly linked
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to your name, though.
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</para>
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<para>
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Please also check the status of your request a few days after submitting
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it, as we may request additional information. If you use a SF id,
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you should automatically get a mail when someone responds to your request.
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Please don't bother to add an email address when using the tracker.
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If you prefer to communicate through email, just use one of the mailing
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lists directly.
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</para>
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<para>
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If you are new to reporting problems, you might be interested in
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<ulink url="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html"
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>How to Report Bugs Effectively</ulink>.
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</para>
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<para>
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The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
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of the Privoxy User Manual</ulink> also has helpful information
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on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
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</para>
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</sect3>
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</sect2>
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<sect2 id="contact-feature"><title>Request New Features</title>
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<para>
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You are welcome to submit ideas on new features or other proposals
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for improvement through our feature request tracker at
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<ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
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</para>
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</sect2>
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<sect2 id="mailing-lists"><title>Mailing Lists</title>
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<para>
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If you prefer to communicate through email, instead of using a web interface,
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feel free to use one of the mailing lists.
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To discuss issues that haven't been completely diagnosed yet, please use the Privoxy
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users list. Technically interested users and people who wish to contribute to
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the project are always welcome on the developers list.
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You can find an overview of all <application>Privoxy</application>-related mailing lists,
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including list archives, at:
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<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
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</para>
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</sect2>
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