510 lines
11 KiB
HTML
510 lines
11 KiB
HTML
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN""http://www.w3.org/TR/html4/loose.dtd">
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<HTML
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><HEAD
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>Contacting the developers, Bug Reporting and Feature Requests</TITLE
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>Privoxy Developer Manual</TH
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></TR
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><TD
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WIDTH="10%"
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ALIGN="left"
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><A
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ACCESSKEY="P"
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>Prev</A
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VALIGN="bottom"
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ALIGN="LEFT"
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WIDTH="100%"></DIV
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><DIV
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CLASS="SECT1"
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><H1
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CLASS="SECT1"
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><A
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NAME="CONTACT"
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>8. Contacting the developers, Bug Reporting and Feature Requests</A
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></H1
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><P
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> We value your feedback. In fact, we rely on it to improve
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<SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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> and its configuration.
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However, please note the following hints, so we can
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provide you with the best support:</P
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><DIV
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CLASS="SECT2"
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><H2
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CLASS="SECT2"
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><A
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NAME="CONTACT-SUPPORT"
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>8.1. Get Support</A
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></H2
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><P
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> For casual users, our
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<A
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HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
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TARGET="_top"
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>support forum at SourceForge</A
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>
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is probably best suited:
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<A
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HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
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TARGET="_top"
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>http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
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></P
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><P
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> All users are of course welcome to discuss their issues on the <A
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HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
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TARGET="_top"
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>users
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mailing list</A
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>, where the developers also hang around.</P
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><P
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> Please don't sent private support requests to individual Privoxy
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developers, either use the mailing lists or the support trackers.</P
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><P
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> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
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addresses have to be accepted manually by a moderator. This may cause a
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delay of several days and if you use a subject that doesn't clearly
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mention Privoxy or one of its features, your message may be accidentally
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discarded as spam.</P
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><P
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> If you aren't subscribed, you should therefore spend a few seconds
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to come up with a proper subject. Additionally you should make it clear
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that you want to get CC'd. Otherwise some responses will be directed to
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the mailing list only, and you won't see them.</P
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></DIV
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><DIV
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CLASS="SECT2"
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><H2
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CLASS="SECT2"
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><A
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NAME="REPORTING"
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>8.2. Reporting Problems</A
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></H2
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><P
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><SPAN
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CLASS="QUOTE"
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>"Problems"</SPAN
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> for our purposes, come in two forms:</P
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><P
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></P
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><UL
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><LI
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><P
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> Configuration issues, such as ads that slip through, or sites that
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don't function properly due to one <SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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>
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<SPAN
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CLASS="QUOTE"
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>"action"</SPAN
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> or another being turned <SPAN
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CLASS="QUOTE"
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>"on"</SPAN
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>.
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</P
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></LI
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><LI
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><P
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> <SPAN
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CLASS="QUOTE"
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>"Bugs"</SPAN
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> in the programming code that makes up
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<SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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>, such as that might cause a crash.
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</P
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></LI
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></UL
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><DIV
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CLASS="SECT3"
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><H3
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CLASS="SECT3"
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><A
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NAME="CONTACT-ADS"
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>8.2.1. Reporting Ads or Other Configuration Problems</A
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></H3
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><P
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> Please send feedback on ads that slipped through, innocent images that were
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blocked, sites that don't work properly, and other configuration related problem of
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<TT
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CLASS="FILENAME"
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>default.action</TT
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> file, to
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<A
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HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
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TARGET="_top"
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> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
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>,
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the Actions File Tracker.</P
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><P
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> New, improved <TT
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CLASS="FILENAME"
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>default.action</TT
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> files may occasionally be made
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available based on your feedback. These will be announced on the <A
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HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
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TARGET="_top"
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>ijbswa-announce</A
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>
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list and available from our the <A
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HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
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TARGET="_top"
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>files section</A
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> of
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our <A
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HREF="http://sf.net/projects/ijbswa/"
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TARGET="_top"
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>project page</A
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>.</P
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></DIV
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><DIV
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CLASS="SECT3"
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><H3
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CLASS="SECT3"
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><A
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NAME="CONTACT-BUGS"
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>8.2.2. Reporting Bugs</A
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></H3
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><P
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> Please report all bugs through our bug tracker:
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<A
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HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
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TARGET="_top"
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>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
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>. </P
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><P
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> Before doing so, please make sure that the bug has <SPAN
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CLASS="emphasis"
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><I
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CLASS="EMPHASIS"
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>not already been submitted</I
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></SPAN
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>
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and observe the additional hints at the top of the <A
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HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
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TARGET="_top"
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>submit
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form</A
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>. If already submitted, please feel free to add any info to the
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original report that might help to solve the issue.</P
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><P
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> Please try to verify that it is a <SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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> bug,
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and not a browser or site bug or documented behaviour that just happens
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to be different than what you expected. If unsure,
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try <A
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HREF="http://config.privoxy.org/toggle?set=disable"
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TARGET="_top"
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>toggling
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off</A
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> <SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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>, and see if the problem persists.</P
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><P
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> If you are using your own custom configuration, please try
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the stock configs to see if the problem is configuration related.
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If you're having problems with a feature that is disabled by default,
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please ask around on the mailing list if others can reproduce the problem.</P
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><P
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> If you aren't using the latest Privoxy version, the bug may have been found
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and fixed in the meantime. We would appreciate if you could take the time
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to <A
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HREF="http://www.privoxy.org/user-manual/installation.html"
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TARGET="_top"
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>upgrade
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to the latest version</A
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> (or even the latest CVS snapshot) and verify
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that your bug still exists.</P
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><P
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>Please be sure to provide the following information:</P
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><P
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> <P
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></P
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><UL
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><LI
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><P
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> The exact <SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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> version you are using
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(if you got the source from CVS, please also provide the source code revisions
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as shown in <A
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HREF="http://config.privoxy.org/show-version"
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TARGET="_top"
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>http://config.privoxy.org/show-version</A
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>).
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</P
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></LI
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><LI
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><P
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> The operating system and versions you run
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<SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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> on, (e.g. <SPAN
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CLASS="APPLICATION"
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>Windows
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XP SP2</SPAN
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>), if you are using a Unix flavor,
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sending the output of <SPAN
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CLASS="QUOTE"
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>"uname -a"</SPAN
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> should do,
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in case of GNU/Linux, please also name the distribution.
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</P
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></LI
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><LI
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><P
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> The name, platform, and version of the <SPAN
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CLASS="APPLICATION"
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>browser</SPAN
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>
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you were using (e.g. <SPAN
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CLASS="APPLICATION"
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>Internet Explorer v5.5</SPAN
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> for Mac).
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</P
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></LI
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><LI
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><P
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> The URL where the problem occurred, or some way for us to duplicate the
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problem (e.g. <TT
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CLASS="LITERAL"
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>http://somesite.example.com/?somethingelse=123</TT
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>).
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</P
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></LI
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><LI
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><P
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> Whether your version of <SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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> is one supplied
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by the <SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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> developers via SourceForge,
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or if you got your copy somewhere else.
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</P
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></LI
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><LI
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><P
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> Whether you are using <SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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> in tandem with
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another proxy such as <SPAN
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CLASS="APPLICATION"
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>Tor</SPAN
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>. If so, please
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temporary disable the other proxy to see if the symptoms change.
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</P
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></LI
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><LI
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><P
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> Whether you are using a personal firewall product. If so, does
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<SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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> work without it?
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</P
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></LI
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><LI
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><P
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> Any other pertinent information to help identify the problem such as config
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or log file excerpts (yes, you should have log file entries for each
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action taken).
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</P
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></LI
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></UL
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></P
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><P
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> You don't have to tell us your actual name when filing a problem
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report, but please use a nickname so we can differentiate between
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your messages and the ones entered by other "anonymous" users that
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may respond to your request if they have the same problem or already
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found a solution.</P
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><P
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> Please also check the status of your request a few days after submitting
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it, as we may request additional information. If you use a SF id,
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you should automatically get a mail when someone responds to your request.</P
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><P
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> The <A
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HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
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TARGET="_top"
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>appendix
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of the Privoxy User Manual</A
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> also has helpful information
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on understanding <TT
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CLASS="LITERAL"
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>actions</TT
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>, and <TT
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CLASS="LITERAL"
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>action</TT
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> debugging. </P
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></DIV
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></DIV
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><DIV
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CLASS="SECT2"
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><H2
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CLASS="SECT2"
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><A
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NAME="CONTACT-FEATURE"
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>8.3. Request New Features</A
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></H2
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><P
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> You are welcome to submit ideas on new features or other proposals
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for improvement through our feature request tracker at
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<A
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HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
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TARGET="_top"
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>http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
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>.</P
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></DIV
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><DIV
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CLASS="SECT2"
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><H2
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CLASS="SECT2"
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><A
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NAME="CONTACT-OTHER"
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>8.4. Other</A
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></H2
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><P
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>For any other issues, feel free to use the mailing lists. Technically interested users
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and people who wish to contribute to the project are also welcome on the developers list!
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You can find an overview of all <SPAN
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CLASS="APPLICATION"
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>Privoxy</SPAN
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>-related mailing lists,
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including list archives, at:
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<A
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HREF="http://sourceforge.net/mail/?group_id=11118"
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TARGET="_top"
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>http://sourceforge.net/mail/?group_id=11118</A
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>.</P
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></DIV
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></DIV
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><DIV
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><HR
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WIDTH="100%"><TABLE
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SUMMARY="Footer navigation table"
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
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><A
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HREF="webserver-update.html"
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ACCESSKEY="P"
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>Prev</A
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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><A
|
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HREF="index.html"
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ACCESSKEY="H"
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>Home</A
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ALIGN="right"
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VALIGN="top"
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><A
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HREF="copyright.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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><TR
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><TD
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
|
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>Update the Webserver</TD
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><TD
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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> </TD
|
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><TD
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WIDTH="33%"
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ALIGN="right"
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VALIGN="top"
|
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>Privoxy Copyright, License and History</TD
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