263 lines
9.2 KiB
Plaintext
263 lines
9.2 KiB
Plaintext
<!--
|
|
File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
|
|
|
|
Purpose : Entity included in other project documents.
|
|
|
|
$Id: contacting.sgml,v 2.14 2008/04/26 11:38:51 fabiankeil Exp $
|
|
|
|
Copyright (C) 2001-2008 Privoxy Developers http://www.privoxy.org/
|
|
See LICENSE.
|
|
|
|
======================================================================
|
|
This file used for inclusion with other documents only.
|
|
======================================================================
|
|
|
|
This file is included into:
|
|
|
|
faq
|
|
developer-manual
|
|
README
|
|
user-manual
|
|
webserver/index.sgml
|
|
announce.sgml
|
|
|
|
-->
|
|
|
|
<!-- READ: -->
|
|
<!-- Careful of the literallayout tags and finished formatting -->
|
|
|
|
<para>
|
|
We value your feedback. In fact, we rely on it to improve
|
|
<application>Privoxy</application> and its configuration.
|
|
However, please note the following hints, so we can
|
|
provide you with the best support:
|
|
</para>
|
|
|
|
<sect2 id="contact-support"><title>Get Support</title>
|
|
<para>
|
|
For casual users, our
|
|
<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
|
|
is probably best suited:
|
|
<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
|
|
</para>
|
|
|
|
<para>
|
|
All users are of course welcome to discuss their issues on the <ulink
|
|
url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
|
|
mailing list</ulink>, where the developers also hang around.
|
|
</para>
|
|
|
|
<para>
|
|
Please don't sent private support requests to individual Privoxy
|
|
developers, either use the mailing lists or the support trackers.
|
|
</para>
|
|
|
|
<para>
|
|
Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
|
|
addresses have to be accepted manually by a moderator. This may cause a
|
|
delay of several days and if you use a subject that doesn't clearly
|
|
mention Privoxy or one of its features, your message may be accidentally
|
|
discarded as spam.
|
|
</para>
|
|
|
|
<para>
|
|
If you aren't subscribed, you should therefore spend a few seconds
|
|
to come up with a proper subject. Additionally you should make it clear
|
|
that you want to get CC'd. Otherwise some responses will be directed to
|
|
the mailing list only, and you won't see them.
|
|
</para>
|
|
|
|
</sect2>
|
|
|
|
<sect2 id="reporting"><title>Reporting Problems</title>
|
|
<para>
|
|
<quote>Problems</quote> for our purposes, come in two forms:
|
|
</para>
|
|
<itemizedlist>
|
|
|
|
<listitem>
|
|
<para>
|
|
Configuration issues, such as ads that slip through, or sites that
|
|
don't function properly due to one <application>Privoxy</application>
|
|
<quote>action</quote> or another being turned <quote>on</quote>.
|
|
</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>
|
|
<quote>Bugs</quote> in the programming code that makes up
|
|
<application>Privoxy</application>, such as that might cause a crash.
|
|
</para>
|
|
</listitem>
|
|
</itemizedlist>
|
|
|
|
|
|
<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
|
|
<para>
|
|
Please send feedback on ads that slipped through, innocent images that were
|
|
blocked, sites that don't work properly, and other configuration related problem of
|
|
<filename>default.action</filename> file, to
|
|
<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
|
|
http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
|
|
the Actions File Tracker.
|
|
</para>
|
|
|
|
<para>
|
|
New, improved <filename>default.action</filename> files may occasionally be made
|
|
available based on your feedback. These will be announced on the <ulink
|
|
url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
|
|
list and available from our the <ulink
|
|
url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
|
|
our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
|
|
</para>
|
|
</sect3>
|
|
|
|
|
|
<sect3 id="contact-bugs"><title>Reporting Bugs</title>
|
|
<para>
|
|
Please report all bugs through our bug tracker:
|
|
<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
|
|
</para>
|
|
|
|
<para>
|
|
Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
|
|
and observe the additional hints at the top of the <ulink
|
|
url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
|
|
form</ulink>. If already submitted, please feel free to add any info to the
|
|
original report that might help to solve the issue.
|
|
</para>
|
|
|
|
<para>
|
|
Please try to verify that it is a <application>Privoxy</application> bug,
|
|
and not a browser or site bug or documented behaviour that just happens
|
|
to be different than what you expected. If unsure,
|
|
try <ulink url="http://config.privoxy.org/toggle?set=disable">toggling
|
|
off</ulink> <application>Privoxy</application>, and see if the problem persists.
|
|
</para>
|
|
|
|
<para>
|
|
If you are using your own custom configuration, please try
|
|
the stock configs to see if the problem is configuration related.
|
|
If you're having problems with a feature that is disabled by default,
|
|
please ask around on the mailing list if others can reproduce the problem.
|
|
</para>
|
|
|
|
<para>
|
|
If you aren't using the latest Privoxy version, the bug may have been found
|
|
and fixed in the meantime. We would appreciate if you could take the time
|
|
to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
|
|
to the latest version</ulink> (or even the latest CVS snapshot) and verify
|
|
that your bug still exists.
|
|
</para>
|
|
<para>
|
|
Please be sure to provide the following information:
|
|
</para>
|
|
<para>
|
|
<itemizedlist>
|
|
|
|
<listitem>
|
|
<para>
|
|
The exact <application>Privoxy</application> version you are using
|
|
(if you got the source from CVS, please also provide the source code revisions
|
|
as shown in <ulink url="http://config.privoxy.org/show-version">http://config.privoxy.org/show-version</ulink>).
|
|
</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>
|
|
The operating system and versions you run
|
|
<application>Privoxy</application> on, (e.g. <application>Windows
|
|
XP SP2</application>), if you are using a Unix flavor,
|
|
sending the output of <quote>uname -a</quote> should do,
|
|
in case of GNU/Linux, please also name the distribution.
|
|
</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>
|
|
The name, platform, and version of the <application>browser</application>
|
|
you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
|
|
</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>
|
|
The URL where the problem occurred, or some way for us to duplicate the
|
|
problem (e.g. <literal>http://somesite.example.com/?somethingelse=123</literal>).
|
|
</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>
|
|
Whether your version of <application>Privoxy</application> is one supplied
|
|
by the <application>Privoxy</application> developers via SourceForge,
|
|
or if you got your copy somewhere else.
|
|
</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>
|
|
Whether you are using <application>Privoxy</application> in tandem with
|
|
another proxy such as <application>Tor</application>. If so, please
|
|
temporary disable the other proxy to see if the symptoms change.
|
|
</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>
|
|
Whether you are using a personal firewall product. If so, does
|
|
<application>Privoxy</application> work without it?
|
|
</para>
|
|
</listitem>
|
|
|
|
<listitem>
|
|
<para>
|
|
Any other pertinent information to help identify the problem such as config
|
|
or log file excerpts (yes, you should have log file entries for each
|
|
action taken).
|
|
</para>
|
|
</listitem>
|
|
|
|
</itemizedlist>
|
|
</para>
|
|
|
|
<para>
|
|
You don't have to tell us your actual name when filing a problem
|
|
report, but please use a nickname so we can differentiate between
|
|
your messages and the ones entered by other "anonymous" users that
|
|
may respond to your request if they have the same problem or already
|
|
found a solution.
|
|
</para>
|
|
|
|
<para>
|
|
Please also check the status of your request a few days after submitting
|
|
it, as we may request additional information. If you use a SF id,
|
|
you should automatically get a mail when someone responds to your request.
|
|
</para>
|
|
|
|
<para>
|
|
The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
|
|
of the Privoxy User Manual</ulink> also has helpful information
|
|
on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
|
|
</para>
|
|
</sect3>
|
|
</sect2>
|
|
|
|
<sect2 id="contact-feature"><title>Request New Features</title>
|
|
<para>
|
|
You are welcome to submit ideas on new features or other proposals
|
|
for improvement through our feature request tracker at
|
|
<ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
|
|
</para>
|
|
</sect2>
|
|
|
|
<sect2 id="contact-other"><title>Other</title>
|
|
<para>
|
|
For any other issues, feel free to use the mailing lists. Technically interested users
|
|
and people who wish to contribute to the project are also welcome on the developers list!
|
|
You can find an overview of all <application>Privoxy</application>-related mailing lists,
|
|
including list archives, at:
|
|
<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
|
|
</para>
|
|
</sect2>
|